Privacy policy

General note and mandatory information
Designation of the responsible body
The controller responsible for data processing on this website is
RELUX Leuchtsysteme GmbH
Andrea Daser
Möwestr. 43a
81827 Munich

The data controller decides alone or jointly with others on the purposes and means of processing personal data (e.g. names, contact details, etc.).

Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by e-mail is sufficient to withdraw your consent. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

As a data subject, you have the right to lodge a complaint with the competent supervisory authority in the event of a breach of data protection law. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Right to information, rectification, blocking, erasure

You have the right to free information about your stored personal data, the origin of the data, its recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the framework of the applicable legal provisions. You can contact us at any time using the contact options listed in the legal notice if you have any further questions on the subject of personal data.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the ‘https://’ address line of your browser and the lock symbol in the browser line.

Matomo Web Analytics data

Matomo Analytics by  InnoCraft Limited, a New Zealand registered company (NZBN 6106769), established by the creators of Matomo analytics. Matomo users can safely use analytics without worrying about data being used for marketing or any other purposes.

Personal data collected with Matomo Analytics:

Matomo Analytics will never sell your personal data to anyone.

Matomo Analytics will collect and process the following personal data as data controllers or agency:

  • Communication Data – when you use the Matomo Cloud user interface to ask for Matomo Cloud support, send us questions, comments, feedback, or report a problem, we will collect your name, email address and the content of the message. We use this data solely in connection with answering the queries we receive and to analyse the types of queries we receive, to improve our customer management processes and to improve our products and services. If you do not provide your personal data, we will not be able to respond to you.
  • Customer Instance Usage Data - by using the Matomo Cloud service, we monitor the instance activity relating to that Customer ID (e.g., time of first login into the app and first tracking requests, features visited, number of Users logged in; number of hits, goals, funnels, users, websites and segments configured and active (to manage quota allowances for each Customer account); number of events created or tracked per day (adding new User, website, or a plugin); conversion from trialist to full account; support request event trigger). We process this usage of data for statistical purposes, to improve Matomo Cloud services and to recognize and stop any misuse of the Customer Account.

Matomo Analytics will process Personal Data on behalf of their Customers (RELUX) (as data processors) in accordance with the Data Processing Agreement: https://matomo.org/matomo-cloud-dpa/ and the Customer’s use of Matomo Cloud is governed by the Terms of Service: https://matomo.org/matomo-cloud-terms-of-service/.

Legal bases

Consent – We may process your Personal Data for one or more specific purposes if you give us your consent, for example we ask for your consent to receive marketing materials, surveys or general information about our products. Whenever we process your Personal Data on the basis of a given consent, we will ask you for it and inform you about your right to withdraw it.

Contract performance and pre-contractual requests – We may process your Personal Data when it is necessary for the performance of a contract with you or for the performance of pre-contractual measures, which are carried out at your request.

Legal obligation – We may process your Personal Data when it is necessary for compliance with a legal obligation to which we are subject, for example, to comply with any applicable tax laws.

Legitimate interests – We may process your Personal Data when it is necessary for the purposes of our legitimate interests, unless these are overridden by your interests or fundamental rights and freedoms.

EU GDPR compliance and GDPR Manager established:

  • Data anonymization
  • GDPR Manager
  • Users can opt-out of all tracking
  • First-party cookies by default
  • People can view the data collected
  • Capabilities to delete visitor data when requested
  • The data is not used for any other purposes
  • IP anonymization
  • Visitor log and profiles can be disabled

Data’s are stored in the EU (Matomo Cloud).
Matomo has also been approved by the French Data Protection Authority (CNIL) as one of the select few web analytics tools that can be used to collect data without tracking consent.
Matomo offers an advanced General Data Protection Regulation (GDPR) Manager to ensure websites are fully compliant with the new regulation.
This is to make sure that our website is fully GDPR compliant by giving users:

✔ Right of access
✔ Right to withdraw consent
✔ Supports “Do Not Track”
✔ Right to data portability
✔ Right to object
✔ Delete historical data
✔ Right to erasure
✔ Anonymizing features
✔ Anonymize historical data

Matomo Analytics can only identify you via your email address and we can only adhere to your request and provide information if they have Personal Data about you through you having made contact with them directly and/or you using the website and/or their service.

They cannot provide, rectify or delete any data that they store on behalf of users. If you wish to exercise your rights in relation to personal data processed by a publisher or a website using Matomo Analytics, please contact the publisher first.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our privacy team: privacy@matomo.org
In addition, you have the right to lodge a complaint with a data protection authority or a supervisory authority responsible for protecting your privacy rights, e.g.: